Complaints Policy
Complaints Policy - Odd Fashion
At ODD INTERNATIONAL LLP , we value customer satisfaction and are committed to addressing any complaints or concerns promptly and fairly. Please review our complaint policy below:
Filing a Complaint
If you have any issues regarding your order, product, or overall experience, you can submit a complaint through the following channels:
- Email: Send your complaint to info@oddfashion.in with the following details:
- Order number
- Description of the issue
- Photos or proof
- Contact Form : You can also submit your complaint through the contact form on our website.
Complaint Resolution Process
- Acknowledgment:
- We will acknowledge your complaint within 2 business days of receiving it.
- Investigation:
- Our support team will thoroughly investigate the issue.
- This may include verifying order details, inspecting photos, or contacting the delivery partner.
- Resolution:
- For product-related issues: Replacement, exchange, or refund will be offered if the complaint is valid.
- For shipping or delivery issues: We will liaise with the courier service and update you on the status.
- For service complaints: We will review the situation and take corrective measures.
Resolution Timeline
- Most complaints are resolved within 2 business days.
- Complex issues or third-party investigations (e.g., courier disputes) may take longer.
- We will keep you updated throughout the process.
Valid vs. Invalid Complaints
- Valid Complaints:
- Wrong item received
- Damaged or defective product
- Late or undelivered orders
- Billing or payment issues
- Invalid Complaints:
- Complaints without proof (e.g., missing photos for damaged items)
- Delays caused by incorrect shipping details provided by the customer
- Complaints filed after the return/exchange window has closed
Abusive or Fraudulent Complaints
- ODD INTERNATIONAL LLP reserves the right to reject complaints that are abusive, fraudulent, or made in bad faith.
- Repeated false complaints may result in a ban from future purchases.